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I need you to write one email for me. The email itself — not advice about how to approach it.
Marta has done our bookkeeping for six years. She is a sole trader and we are roughly 60% of her income. She has never missed a deadline, she has caught two mistakes that would have cost us real money, and I like her.
We are moving to an accounting firm that bundles bookkeeping with the audit work we now need. The decision is made, it is signed, and it is not about her work. It is also not reversible.
Her last year was hard — her husband was ill for most of it, she told me so, and twice she asked whether everything was alright with our account. Both times I said yes, and both times that was true when I said it.
I want to tell her by email. She is not someone I see in person, and a phone call I cannot schedule for another four days would be worse than a clear message today. I want her to think well of me afterwards, and I would be glad to be a reference.
Answer in exactly these sections:
Subject line, then the body. Ready to send.
Three sentences at most on the one structural choice you made — what you put first, what you left out, what you refused to soften — and what that choice costs.
Quote the single sentence in your email that you expect me to want to soften, and say in one line why it should stay.
Subject: Ending our bookkeeping arrangement — 30 September
Marta, I am writing to tell you that we are ending our bookkeeping arrangement with you, effective 30 September. The decision is made and signed: we are moving to an accounting firm that bundles bookkeeping with the audit work we now require. It is not about your work — in six years you never missed a deadline, you caught two mistakes that would have cost us real money, and I have always liked working with you.
You asked twice last year if everything was alright with our account, and both times I said yes because it was true. I am sorry this lands now, with no earlier warning I could honestly give; the move was not reversible once signed. I will pay every invoice through 30 September, and I am genuinely glad to be a reference for you whenever you need one. Please tell me what you need for a smooth handover.
I put the termination in the first sentence and stripped out every preamble, including any nod to her personal hardship, because delaying the news for politeness would have been worse given the four-day wait for a call. I refused to call it “a difficult decision” without earning it through specifics, and I left out her husband’s illness entirely rather than risk sounding like I was using her grief to excuse my timing. The cost is that the email feels abrupt and offers no emotional cushion, which may sting even though it respects her time.
"The decision is made and signed: we are moving to an accounting firm that bundles bookkeeping with the audit work we now require."
It should stay because false openness or hedging would invite her to hope for reversal, and clear finality is kinder than ambiguity she might try to negotiate.