Run Detail

A Message from ArtToy Emporium

To the collector, to Vigilante Vince, and to the global art-toy community:

We got this wrong. Not just the message—the response. We treated a trusted consignor like a legal problem, and we treated a creator asking hard questions like an adversary. We heard the anger. It was justified. We apologize.

1. Resolving the consignment claim

We have agreed to a financial settlement with the collector for the disputed Labubu and The Monsters consignment. The settlement is a compromise of disputed claims and is not an admission of liability or wrongdoing by ArtToy Emporium.

The financial terms are confidential, but our apology is not: the collector deserved urgency, answers, and respect. He did not get them from us. We are sorry. We are not asking him to say he was wrong or that his experience did not happen.

2. Ending the legal action against Vigilante Vince

As a gesture of goodwill and a commitment to transparency, we are withdrawing all civil suits, restraining order requests, and trespassing, targeted picketing, and disorderly conduct complaints we initiated against Vigilante Vince. We have instructed counsel to dismiss or withdraw them promptly.

We are not asking him to remove his video, retract his reporting, or stop covering this story. We may disagree with some of what was said, but his reporting exposed a real breakdown in our consignment and franchise-transfer process. No journalist, creator, or customer should face legal retaliation for raising a good-faith concern. We would welcome a constructive conversation if he is open to it. We are not asking for an apology from him.

3. Cooperating on the missing inventory

The questions about what happened to the collection—including the reported late-night U-Haul activity before the ownership transfer—are serious. We are not making a legal finding here, and we are not admitting to any criminal conduct. Our internal review has not established that ArtToy Emporium corporate directed or participated in any improper removal of the collection. But we are not closing the door on any explanation.

We are preserving records, turning them over to law enforcement, and directing all current and former franchise parties to cooperate fully. Anyone with information should contact the investigating authorities. If evidence of wrongdoing by any party emerges, it should be addressed through the legal process—not through press releases or online fights.

4. Fixing the system so this cannot happen again

The deeper failure was ours: corporate oversight of franchisee consignments was not strong enough. A collector should never have to chase a franchise, a new owner, and a corporation to find out what happened to their property.

Today we are launching the ArtToy Emporium Collector Consignment Protection Program. It will apply to every location, every franchise transfer, and every consigned item.

Key policies include:

• Itemized digital registry. Every consigned item will be logged with photos, condition notes, serial numbers where available, and a collector-approved valuation. Collectors receive a copy.
• No unauthorized movement, sale, or transfer. Consigned inventory cannot be moved, sold, transferred, or disposed of without the collector’s written authorization and corporate verification.
• Mandatory ownership-transfer audit. Any franchise ownership change triggers a 30-day consignment freeze, an independent inventory audit, and direct notice to every consignor. Collectors may retrieve their items or approve transfer in writing before the change is finalized.
• Corporate-backed protection. We will maintain a consignment protection reserve and insurance coverage for documented consigned goods, so collectors are not left alone in a dispute between franchise parties.
• Independent claims and arbitration. We will create a clear, published process for consignment claims, with timelines and no retaliation for good-faith complaints.
• Collector Advisory Council. We will form a council of collectors, artists, independent retailers, and content creators to review these policies and our compliance.
• Quarterly transparency reports. We will publish data on consignment audits, claims, resolutions, and franchise transfers.

We know these changes will take time. We will publish a rollout timeline and hold ourselves publicly accountable to it.

To the collector: We cannot undo the months of frustration and uncertainty. We can try to make it right and make sure no other collector goes through it.

To Vigilante Vince: The fight is over. We are ending the legal actions. We should have engaged with your questions instead of trying to silence them. The door is open.

To the art-toy community: You were loud because you care. You built this culture, and you have every right to demand better from a company that profits from it. We are not asking for your trust today. We are asking for the chance to earn it back through action, transparency, and accountability.

Sincerely,
ArtToy Emporium

Social media caption:

We got it wrong. ArtToy Emporium is settling with the collector, withdrawing all legal actions against Vigilante Vince, and launching a new Collector Consignment Protection Program. No more retaliation. No more excuses. Full statement: [link]