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I need you to write one email for me. The email itself — not advice about how to approach it.
Marta has done our bookkeeping for six years. She is a sole trader and we are roughly 60% of her income. She has never missed a deadline, she has caught two mistakes that would have cost us real money, and I like her.
We are moving to an accounting firm that bundles bookkeeping with the audit work we now need. The decision is made, it is signed, and it is not about her work. It is also not reversible.
Her last year was hard — her husband was ill for most of it, she told me so, and twice she asked whether everything was alright with our account. Both times I said yes, and both times that was true when I said it.
I want to tell her by email. She is not someone I see in person, and a phone call I cannot schedule for another four days would be worse than a clear message today. I want her to think well of me afterwards, and I would be glad to be a reference.
Answer in exactly these sections:
Subject line, then the body. Ready to send.
Three sentences at most on the one structural choice you made — what you put first, what you left out, what you refused to soften — and what that choice costs.
Quote the single sentence in your email that you expect me to want to soften, and say in one line why it should stay.
Subject: Our bookkeeping arrangement ends 30 September
Marta,
Our bookkeeping arrangement with you ends on 30 September. We have signed with an accounting firm that bundles bookkeeping with the audit work we now need, and the decision is final.
It is not about your work. In six years you have never missed a deadline, and you caught two errors that would have cost us real money. I would be glad to act as a reference for you at any point, and I mean that as a standing offer, not a courtesy.
I am sorry this is how you find out, and I am sorry it comes after a hard year. Thank you for everything.
[Your name]
I put the ending in the first sentence because anything else would read as evasion to someone who has worked with you for six years, and you deserve to know immediately what this email is. I left out her husband entirely, because mentioning it would be using her grief as decoration, and I refused to soften "the decision is final" because you told me it is not reversible and she deserves certainty, not hope. The cost is that the email is colder than you might wish — but warmth that implies doubt would be worse.
"I am sorry this is how you find out, and I am sorry it comes after a hard year."
It should stay because it names the two things she will actually feel — being told by email, and the timing — without pretending you know more than you do, and without asking her to manage your guilt.